FAQs

Bit & Barrel Frequently Asked Questions

 

Production & Shipping

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• How long will it take to get my order?​

  • It takes 2–5 business days to print and create your custom apparel. Once printed, standard shipping takes an additional 3–6 business days for domestic orders. You can generally expect your package to arrive within 5–11 business days from the date you place your order.

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• Where do my items ship from?

  • We partner with Printful, a global print-on-demand network. Your items are routed to and printed at the fulfillment center closest to your shipping address to ensure the fastest delivery possible.

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• Why did I only receive part of my order?

  • Don't worry, the rest is on the way! Because different types of items (like embroidered hats, printed hoodies, or mugs) require different equipment, they may be fulfilled at different facilities and ship out in separate packages. You will receive tracking numbers for each package.

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• Will I get a tracking number?

  • Yes! As soon as your items are printed, packed, and standard shipping label is generated, an automated email containing your tracking link will be sent to the email address you used at checkout.

 

Sizing & Product Care

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• How do I know what size to buy?

  • Because every item is printed exclusively for you when you order, we cannot offer exchanges for incorrect sizing. Please check the detailed size chart listed directly on each product page. We highly recommend measuring a favorite item from your current closet and comparing it to the chart to find your perfect fit.

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• What are the washing and care instructions?

  • To keep your custom prints looking vibrant for as long as possible, always wash your apparel inside out in cold water on a gentle cycle. Use a mild detergent and wash with similar colors. Tumble dry on low or hang-dry for the best longevity. Do not iron the printed design directly.

 

Changes, Cancellations, & Claims

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• Can I change my shipping address or cancel my order?

  • We process orders automatically to get them into production as quickly as possible. If you notice a mistake, please email us immediately. We can only change or cancel your order if it has not yet entered production—this window is usually within 2 hours of placing your order. Once production begins, we cannot stop or alter it.

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• What if I received the wrong size or changed my mind?

  • Because our items are made-to-order and sustainable, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. We do not carry back-stock or warehouse inventory to swap items.

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• What if my order arrives damaged, defective, or misprinted?

  • We fully back our product quality! If there is a manufacturing defect, print error, or shipping damage, please email us within 30 days of delivery. Include your order number and a clear photo of the issue. We will gladly arrange a brand-new replacement at absolutely no cost to you.

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