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Returns & Refunds

CONTACT US REGARDING YOUR ORDER BEFORE INITIATING A RETURN

Bit & Barrel Return & Refund Policy

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**** CLICK THE BUTTON ABOVE TO CONTACT US BEFORE INITIATING A RETURN ****

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Because every product is printed on demand specifically for you, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection. However, we fully guarantee the quality of our apparel and will gladly arrange a free replacement or refund for any items that arrive damaged, defective, or misprinted, as well as orders lost in transit.

 

1. Damaged, Defective, or Misprinted Items

If your item arrives with a manufacturing defect, printing error, or physical damage, you do not need to ship the item back to us. We will cover the cost of a brand-new replacement order.

  • Timeframe: You must submit your claim within 30 days of receiving your package.

  • Requirement: Please email our support team with a clear photograph and a brief description showing the problem.

 

2. Lost in Transit

If your package is lost by the carrier and tracking has completely stalled, we will send a replacement at no extra charge.

  • Timeframe: Claims for packages lost in transit must be submitted within 30 days of the estimated delivery date.

  • Note: If the tracking details show that the package was successfully delivered to your address, we cannot issue a free replacement or refund.

 

3. Sizing Issues & Buyer's Remorse

Because we use a sustainable, made-to-order manufacturing process through our printing partner, Printful, every shirt and hoodie is made uniquely for you when you buy it.

  • No Exchanges: We do not carry warehouse inventory and cannot accept standard returns or exchanges for a different size, color, or change of mind.

  • Sizing Charts: Please carefully review the sizing chart provided on each product page before finalizing your purchase to ensure a perfect fit.

 

4. Incorrect Address or Unclaimed Packages

  • Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility. You will be responsible for the reshipment costs once we confirm an updated address with you.

  • Unclaimed Shipments: Shipments that go unclaimed at your local post office or customs office are returned to the facility. Unclaimed packages are automatically donated to charity after 30 days.

 

5. How to Start a Claim

To report an issue with your order, please contact our support team at [Your Store Support Email] with:

  1. Your Order Number

  2. A description of the problem

  3. Clear photo proof of the defect or damage

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